Crashes on open, non-responsive support

I love this app and what it does, especially the OmniFocus integration. But two things dissuade me from recommending it to others:

1) latest version crashes on launch. Will try delete/reinstall as a last resort, but this will likely mean I need to recreate one-off passwords for my email accounts, and re-add them to Dispatch. This is both inconvenient and time-consuming.

2) support is non-existent. At least the times that Ive emailed support I have yet to receive any sort of reply.

spwalker about Dispatch: Email meets GTD, v3.3.1